GENERAL CONSIDERATIONS AND SCOPE

  • Fashion Bug maintains the internet portal www.fashionbug.lk, a fashion retail online store. On fashionbug.lk customers will be offered goods. The offering on this site is only directed at end users of legal age. Goods will only be sold in generally accepted retail quantities. These terms and conditions find application in all contracts which members enter into via fashionbug.lk as well as all general business relationships between fashion bug and its customers. We do not accept any other terms and conditions unless explicitly stated otherwise.

USE OF fashionbug.lk

  • As part of the registration as a customer of you will be asked to submit personal data. You are responsible for ensuring that the data is complete and correct. After you have completed the registration process, you will receive a confirmation of your registration by email. To facilitate access to the online service on fashionbug.lk, you will receive a password. You are obliged to treat this password and any other access data confidential and protected from access by unauthorized third parties.
  • In the password protected area you can access your recently shipped and/or completed orders. In this area you can also change, administer and save your own data and potential subscriptions of newsletters.

PRICES AND SHIPPING FEES

  • For orders the prices which are listed at the time of your order on the product page apply. These prices are inclusive of taxes and the final price which is inclusive of taxes will be shown on the order checkout page.
  • We accept only cash on delivery through our courier partners PARCEL.LK & ARAMEX.

GIFT VOUCHERS

  • Vouchers are only valid for the period announced at issue or a maximum of 24 months from the time of issuance. An extension or a transfer to another user/ customer is not possible.
  • Vouchers are non-transferable.
  • Vouchers cannot be deducted from shipping costs, if applicable.

DELIVERY

  • Delivery will only be given to the shipping address provided by you. It is your responsibility that it is possible to ship to the address during normal working hours.
  • We ship according to the delivery timelines provided for each product. We ensure that we ship as early as possible, but for some products the timelines are longer due to availability of products.
  • Fashion Bug does not assume any sourcing risk especially with reference to a purchase by description. For returns policies, please check our section on Delivery and Returns.

SERVICE AND COMPLAINTS

  • The satisfaction of our members is close to our hearts. Therefore, we endeavor to deal with your concerns as quickly as possible and always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email: online@fashionbug.lk or our hotline mentioned on the website for all online related orders.

DATA SECURITY

  • As part of your registration as a customer on fashionbug.lk you will be asked to provide personal data. This is data which is required by us to process the contracts concluded on www.fashionbug.lk. All personal data is confidential and will be treated by us in accordance with relevant legal regulations. To safeguard your privacy in payment transactions done via fashionbug.lk that uses the latest encryption techniques through our payment gateways (if applicable at any time)

DELIVERY & RETURNS

  • We usually deliver within 4-6 working days of placement of the order. For orders with multiple items and different delivery times, the longest delivery time applies.
  • We would like you to have complete peace of mind when buying products from fashionbug.lk. You can return all items within 7 days of receipt for an exchange of the item purchased. Items can be exchanged at any Fashion Bug outlet or through the purchase of a replacement item through our website.(Please refer Return Policy)
  • In case of manufacturing defect with the item, it can be returned to us within 7 days of receipt and the item will be exchanged after the items have been inspected by us. if reverse pickup is unsuccessful after three attempts or more than 1 week after pickup was initiated for the first time, the exchange request will be cancelled. Returns can be made hassle free through the same courier partner who delivered the product across to you.
  • Within the first 7 days of receipt we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use.
  • Please do take care that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.).
  • Once your return is received by us, the exchange is subject to your return having met the requirements of being undamaged and dispatched by you within 7 days.
  • You can inform us within 7 days of receiving the parcel by writing to us at online@fashionbug.lk. Please make sure that the items are securely packed and handed to our pick-up person.
  • We will arrange a reverse pickup once for an exchange for an order. Any reverse shipment charges other than the one time will be borne by the customer.
  • Please note that shipping charges will not be re-imbursed.