Fashion Bug will give its customers the opportunity to exchange a product provided it is in fully resalable condition. Returns should be made within 7 days from the date of goods being received and in original, undamaged packaging/condition. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse an exchange on the item. Delivery charge will be waived off on the 2nd purchase if the initial delivery had one of the issues mentioned above.
1. Returns via courier collection
Send a mail to firstname.lastname@example.org or send us a WhatsApp message to +94 77 235 2235 with the following details such as invoice number, tracking number, order number product code, quantity, reason for the return. We shall communicate via e-mail or by WhatsApp and organize for the courier to collect the product – free of charge if the delivered goods are incorrect, damaged or faulty.
2. Returns via the nearest store
Bring the product you wish to return or exchange with the invoice or the web order received online or a screenshot of the order confirmation on WhatsApp, to the nearest store and inform the manager the purchase is made via website/Facebook. The Exchange will be carried out based on the policies and options set out below.
1. Exchange at store
If you wish to exchange the product with same item with different color or size, or with a similarly priced item, that will be treated as a general exchange where there is no cost involved. If you exchange with a product where the price is higher than the old product, you will have to pay the price difference at the store. If the item to be exchanged is received under a special promotion the balance to be paid will be the difference of the new item price and the amount paid for the old item. The web discount will not be applicable for the products in the store during exchange.
PRODUCTS WE ARE UNABLE TO REFUND OR EXCHANGE
We are unable to offer a refund or exchange any undergarments/ accessories / lingerie for reasons of hygiene..
ORIGINAL DELIVERY CHARGES
During the delivery of a faulty product or unordered design of choice we will be able to resend the correct product while exempting the delivery charge (Free Delivery). In any occasion the desired product is unavailable, the customer will have to choose an alternate product as the delivery fee will not be refundable.
Please note that the above policies are subject to change by Management of Fashion Bug at anytime without prior notice to the customer